Privacy Policy

Privacy Policy

Effective date: July 31, 2026
Last updated: July 31, 2026

This Privacy Policy explains how 15016797 Canada Inc, operating as RRR Healing Retreat & Wellness Centre ("we," "us," or "our"), collects, uses, discloses, retains, and protects personal information through https://rrrhealing.ca (the "Website") and in connection with retreat inquiries, reservations, stays, events, and related services.

We are located at 225C Brown Drive, Loring, Ontario, Canada, P0H 1S0. Our Privacy Officer can be contacted at rrrhealing@yahoo.com or 705-845-6531.

This Policy is intended to reflect applicable Canadian privacy requirements, including the Personal Information Protection and Electronic Documents Act ("PIPEDA"), where applicable. Additional laws may apply depending on our activities and the locations of our guests.

1. Personal Information We Collect

Personal information means information about an identifiable individual. Depending on how you interact with us, we may collect:

• Identity information, including your name, age or date of      birth where necessary, and the names of accompanying guests.
• Contact information, including your email address, telephone      number, mailing address, and emergency contact information.
• Reservation information, including requested dates,      accommodation preferences, group size, special requests, arrival      information, and booking history.
• Payment and transaction      information,      including billing address, payment status, transaction identifiers,      deposits, refunds, and purchases. Complete payment-card details may be      collected directly by our payment processor rather than stored by us.
• Health, dietary, and      accessibility information that      you voluntarily provide and that is reasonably necessary to accommodate      allergies, dietary requirements, accessibility needs, or participation in      retreat activities.
• Communication information, including messages, inquiries,      feedback, survey responses, reviews, and records of communications with      us.
• Marketing preferences, including newsletter subscriptions and      consent choices.
• Website and device      information,      including IP address, browser and device type, operating system, referring      pages, pages viewed, approximate location, access times, and interactions      with the Website.
• Photographs or recordings when you separately agree to their      creation or use.
• Other information that you voluntarily provide to us.

Please do not provide sensitive personal or medical information unless it is reasonably necessary for your reservation, safety, accommodation, or participation in an activity.

2. How We Collect Information

We may collect personal information:

• Directly from you through reservation,      inquiry, contact, registration, waiver, newsletter, survey, or feedback      forms.
• When you communicate with us by      telephone, email, social media, or in person.
• When you make a payment or purchase.
• Automatically through cookies and similar      technologies when you use the Website.
• From someone making a group reservation      on your behalf.
• From booking platforms, travel agents,      event organizers, payment processors, or other partners where you have      authorized the disclosure or where the law permits it.
• From publicly available sources, when      permitted by law.

If you provide personal information about another person, you confirm that you have authority to provide it and, where required, have obtained that person's consent.

3. Why We Use Personal Information

We may use personal information to:

• Respond to inquiries and provide      requested information.
• Create, confirm, administer, modify, or      cancel reservations.
• Process payments, deposits, refunds, and      invoices.
• Provide accommodations, meals, programs,      activities, and other retreat services.
• Address dietary, allergy, accessibility,      health, safety, or emergency needs.
• Communicate service notices, arrival      instructions, itinerary changes, and other reservation-related      information.
• Maintain guest, transaction, consent, and      business records.
• Provide customer service and resolve      complaints or disputes.
• Improve our Website, accommodations,      activities, and guest experience.
• Conduct analytics and understand how      visitors use the Website.
• Send promotional emails or other      electronic messages where we have the consent required by Canada's      anti-spam legislation.
• Detect, investigate, and prevent fraud,      unauthorized transactions, security incidents, and misuse.
• Enforce our agreements, policies,      waivers, and legal rights.
• Meet tax, accounting, insurance, health      and safety, regulatory, and other legal obligations.
• Carry out any other purpose identified      when the information is collected or otherwise permitted by law.

We limit collection, use, and disclosure to purposes that a reasonable person would consider appropriate in the circumstances.

4. Consent

We obtain consent where required by law. Consent may be express or implied, depending on the nature and sensitivity of the information and the reasonable expectations of the individual.

You may withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice. Withdrawal may affect our ability to provide a reservation, accommodation, activity, or other requested service. It does not affect processing already lawfully completed.

To withdraw consent, contact our Privacy Officer using the details in Section 16.

5. Reservations and Payments

Reservations may be processed through godaddy.com and payments may be processed through godaddy.com, paypal, or any payment processing you choose to use through godaddy.com. These providers may collect personal and financial information under their own privacy policies and terms.

We do not intend to store complete payment-card numbers or security codes when payment information is submitted directly to a third-party payment processor. We may retain limited transaction information, such as the payment amount, date, status, payment method, and transaction identifier.

6. Disclosure of Personal Information

We do not sell personal information. We may disclose it to:

• Booking, property-management, payment,      accounting, email, website-hosting, analytics, information-technology,      security, and customer-support providers.
• Retreat facilitators, instructors,      caterers, transportation providers, contractors, or event partners when      reasonably necessary to provide requested services.
• Professional advisers, including lawyers,      accountants, insurers, and auditors.
• Emergency responders, health      professionals, or public authorities where necessary to protect life,      health, or safety.
• Government, regulatory, tax, or      law-enforcement authorities where required or permitted by law.
• A purchaser, investor, lender, or      successor organization in connection with a proposed or completed sale,      financing, merger, reorganization, or transfer of all or part of our      business, subject to appropriate safeguards.
• Other parties with your direction or      consent.

Service providers may use personal information only for the services they perform for us or as otherwise permitted by law.

7. Cookies and Analytics

The Website may use cookies, pixels, tags, local storage, and similar technologies to:

• Enable essential Website functions.
• Remember settings and preferences.
• Maintain security and prevent fraud.
• Measure Website traffic and performance.
• Understand how visitors use the Website.
• Support advertising or social-media      features, where applicable and permitted.

We use or may use tools, such as Google Analytics, Meta Pixel, embedded YouTube, or a booking widget. These providers may collect device, usage, and approximate location information and may place their own cookies.

You can control cookies through the Website's consent tool, where available, and through your browser settings. Blocking certain cookies may affect Website functionality. Non-essential cookies should not be activated before any consent required by applicable law has been obtained.

8. Email and Electronic Marketing

We send promotional electronic messages only with consent or where otherwise permitted by law. Each promotional email will include an unsubscribe mechanism.

Unsubscribing from marketing does not prevent us from sending transactional or service messages relating to an inquiry, reservation, payment, safety issue, or other ongoing business relationship.

9. International Processing

Some service providers may store or process personal information outside Ontario or Canada, including in the United States. Information processed in another jurisdiction may be accessible to courts, law-enforcement agencies, or government authorities under that jurisdiction's laws.

We use reasonable contractual, organizational, and technical measures when engaging service providers, but information processed abroad remains subject to the laws of the country in which it is processed.

Contact our Privacy Officer to request information about our use of service providers outside Canada.

10. Safeguards and Security

We use reasonable physical, organizational, and technical safeguards appropriate to the sensitivity and amount of information under our control. These measures may include:

• Restricting access to authorized      personnel and service providers.
• Password, authentication, encryption,      firewall, and access-control measures where appropriate.
• Secure payment processing through      specialized providers.
• Staff confidentiality and privacy      practices.
• Secure disposal or anonymization of      information that is no longer required.
• Incident-response procedures.

No Internet transmission, electronic system, or storage method is completely secure. We cannot guarantee absolute security, but we will investigate suspected breaches and provide notifications where required by law.

11. Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Policy and meet legal, tax, accounting, insurance, safety, and dispute-resolution requirements.

Retention periods vary according to the information and purpose. When information is no longer required, we securely delete, destroy, or anonymize it, subject to legal and technical limitations. Information contained in backups may remain until the backup is securely overwritten or deleted.

12. Access and Correction

Subject to legal exceptions, you may request:

• Access to personal information we hold      about you.
• Information about how we have used or      disclosed it.
• Correction of inaccurate or incomplete      information.
• Withdrawal of consent for certain future      uses.
• Deletion of information that we are not      legally or reasonably required to retain.

We may need to verify your identity before completing a request. We will respond within the period required by applicable law or explain any extension or refusal.

Access may be limited where disclosure would reveal another person's information, confidential commercial information, legally privileged material, or information that cannot lawfully be disclosed.

13. Children's Privacy

The Website and our online reservation services are not intended to collect personal information directly from children under the age of 18 without the consent of a parent or legal guardian.

A parent, guardian, or authorized adult should provide information needed for a child's reservation, dietary requirements, accessibility needs, health and safety, or participation in an activity. If we learn that we collected a child's personal information without required consent, we will take reasonable steps to delete it.

14. Third-Party Websites and Services

The Website may contain links, maps, booking tools, social-media features, videos, or other content operated by third parties. Their privacy practices are governed by their own policies, not this Policy.

We are not responsible for the content, security, or privacy practices of third-party websites and services. Review their policies before providing personal information.

15. Changes to This Policy

We may update this Policy to reflect changes in our practices, services, technology, or legal obligations. The current version will be posted on the Website with a revised "Last updated" date.

Where a change materially affects how we handle personal information, we will provide additional notice or obtain new consent where required by law.

16. Contact and Complaints

Questions, requests, or complaints concerning privacy may be directed to:

Contact detail Information

 Privacy Officer Ann MacDonald

 Retreat/business 15016797 Canada Inc / RRR Healing Retreat & Wellness Centre

 Email rrrhealing@yahoo.com

 Telephone 705-845-6531

 Mailing address 225C Brown Drive, Box 171, Loring, Ontario, Canada P0H 1S0

 Website https://rrrhealing.ca

We will investigate privacy complaints and respond within a reasonable time. If you are dissatisfied with our response, you may contact the Office of the Privacy Commissioner of Canada or another privacy regulator with jurisdiction over the matter.